okzz Privacy Policy
Your personal information matters to us. This document explains in detail how okzz collects, uses, and protects your information.
1 Definitions and Scope
In this Policy, "personal information" means any information that can be used to identify a specific individual. This includes name, mobile number, email address, date of birth, payment details, and documents submitted for identity verification.
"Processing" means any operation carried out on personal information, such as collection, storage, use, disclosure, or deletion. "Service" means the okzz website, casino, sports betting, and all related digital platforms.
This Policy applies to all users of okzz's services. Before joining the platform, you should read our Terms and Conditions, which set out the full terms of the service in detail.
2 What Information We Collect
2.1 Information Provided at Registration
When opening an account, you provide the following information:
- Full name and date of birth
- Active mobile number and email address
- Preferred language and currency (Bangladeshi Taka)
- A copy of your National ID card or passport for identity verification (as part of the KYC process)
2.2 Automatically Collected Information
While you use okzz, our system automatically collects certain technical information:
- IP address and device identifier
- Browser type, operating system, and screen resolution
- Time of site access, sequence of pages visited, and session duration
- Information collected through cookies and similar tracking technologies
- Referral source (the link or source you came from)
2.3 Financial Transaction Information
During deposits and withdrawals, we store transaction records. When payments are made via bKash, Nagad, or Rocket, the associated mobile number and transaction amount are logged in our system. For bank transfers, account details are recorded. This information is essential for compliance with anti-money laundering regulations.
2.4 Information from Support Services
When you contact our support team via live chat or email, the details of that conversation are recorded and stored. This helps us improve service quality and resolve disputes.
3 Purpose of Information Use
okzz uses your information only for specific and legitimate purposes. Those purposes are clearly stated below:
- Account Management: To handle registration, verify logins, and maintain account security.
- Service Delivery: To manage gaming, betting, and payment processing.
- Identity Verification: To confirm through the KYC process that each user is at least 21 years of age.
- Fraud Prevention: To detect and prevent suspicious activity.
- Customer Support: To respond to your questions and resolve issues.
- Responsible Gaming: To monitor playing patterns and help users play responsibly.
- Service Improvement: To analyse user behaviour and improve the platform experience.
- Legal Obligations: To comply with applicable laws and regulations.
4 Information Sharing and Disclosure
4.1 Service Provider Partners
okzz relies on trusted third parties for certain technical services, including payment processing, fraud detection software, and server hosting providers. These partners receive only the information needed for their specific function and may not use it for any other purpose.
4.2 Legal Requirements
We may be required to provide relevant information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, only the information that is legally required to be shared will be disclosed.
4.3 Business Changes
If okzz ever merges with another organisation or undergoes a business restructuring, user information may form part of that transition. However, the new party will be required to maintain protections consistent with this Privacy Policy.
5 Cookies and Tracking Technologies
The okzz website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the browsing experience.
5.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security.
- Functional Cookies: Used to remember your preferences, language settings, and account-related choices.
- Analytical Cookies: Help us understand which pages users visit most and where issues arise.
You can block cookies by changing your browser settings, though doing so may limit some functionality of the site.
6 Data Security Measures
okzz has put in place several technical and organisational measures to keep your personal information secure:
- SSL Encryption: All data transmitted on the website is encrypted using SSL technology.
- Secure Servers: Your information is stored in secure data centres where unauthorised access is strictly controlled.
- Two-Factor Verification: OTP verification is available when accessing your account.
- Access Controls: okzz staff can only access information that is necessary for their specific role.
- Regular Security Audits: Regular audits are conducted to identify system vulnerabilities.
However, no information transmitted over the internet is completely secure. Keeping your password private and reporting suspicious activity to us is your responsibility.
7 Data Retention Period
okzz retains your personal information only for as long as it is needed. Even after an account is closed, some information may be kept for a set period for legal compliance or dispute resolution purposes.
- Transaction records are retained in accordance with applicable financial laws.
- Customer support conversations are kept for dispute resolution purposes.
- KYC documents are securely stored after verification.
- Once the specified retention period has ended, information is securely deleted or anonymised.
8 User Rights
Every registered member of okzz has the following rights regarding their personal information:
8.1 Right to Access
You may request to know what information we hold about you. We will provide that information within a reasonable time.
8.2 Right to Correction
If any information stored in your account is incorrect, you may request that it be corrected. Keeping accurate information up to date is also important for the security of the service.
8.3 Right to Deletion
After closing your account, you may request that your information be deleted. However, some information may need to be retained for a set period due to legal obligations.
8.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. Upon receiving such a request, we will stop the relevant activity unless we are legally required to continue.
9 Minor Protection
okzz strictly provides services only to those aged 21 or above. We take particular care to protect the privacy of minors.
We do not knowingly collect information from anyone under the age of 21. An age verification process is carried out at registration, and KYC documents are requested in cases of doubt. For more on this, please read our Responsible Gaming Guidelines, which cover minor protection and healthy gaming habits in detail.
If you believe a minor is using your account or has registered on their own, please notify our support team immediately.
10 Third-Party Links and Services
The okzz platform uses software from game providers such as Pragmatic Play, JILI, PG Soft, and Evolution. These third-party providers have their own privacy policies, and we are not responsible for their data collection practices.
If you use bKash, Nagad, or Rocket for payments, the respective mobile financial service's own privacy policy will apply. If you navigate to another platform through our site, you should review that platform's terms on your own.
11 Policy Changes
okzz reserves the right to amend or update this Privacy Policy as needed. For significant changes, you will be notified via your registered email or a platform notification.
Continuing to use the site after any changes will be taken as your agreement to the updated Policy. It is therefore a good idea to check this page regularly. If you have any questions about our general service terms, you will find more details on the About Us page.
12 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us through the following:
For general questions, check our Frequently Asked Questions (FAQ) section — it has organised answers to common questions about accounts, payments, and privacy.